operations and facilities manager

Renaissance seeks an Operations and Facilities Manager to maintain the organization’s operations, infrastructure, technology and physical plant – both for the property we own in San Francisco’s South of Market (SOMA) as well as the program sites we lease in East Palo Alto, Richmond and San Francisco’s Bayview. Our ideal new teammate is proactive, creative and collaborative, and takes pride in ensuring quality facilities and infrastructure for our programs, clients, tenants and staff. They enjoy problem-solving, working well with vendors, tenants, and staff to keep everything humming. They share the values of our passionate, fun and dedicated team: Entrepreneurship, Equity and Inclusion, Integrity, Optimism, People and Sustainability. While this role is based in San Francisco, we encourage our new colleague to visit/work from our other offices on a monthly basis as needed to keep connected. Work schedule is general business hours with on-call access and evening and weekend hours for rare building emergencies, tradespeople access, etc.

Renaissance Entrepreneurship Center is an equal opportunity employer committed to diversity with respect to age, ancestry, color, creed, gender, marital status, medical condition, national origin, race, religion, sexual orientation, veteran status and physical abilities.
Renaissance considers all qualified applicants for employment and complies with the San Francisco Fair Chance Ordinance in addressing arrest and conviction records in hiring decisions.

Reports to: Managing Director
Supervises: Facilities and Operations Associate
Location: South of Market, San Francisco

Essential Duties and Responsibilities:

Operations – across Four Renaissance Offices

  • Manage organization’s office services including telecommunications, copy services, mail and distribution, janitorial services, utilities, etc.
  • Maintain appropriate insurance policies for Renaissance facilities and operations
  • Support the coordination of administration between Renaissance’s multiple sites/facilities
  • Manage vendors – electrical, photocopiers, telephones, technology consultants, handyman, janitorial, HVAC, etc. Oversee service contracts and equipment leases
  • Maintain inventory of furniture, fixtures, equipment, technology and telephony and ensure FF&E and office supplies are purchased or leased efficiently and cost effectively
  • Guide storage and document retention processes and procedures, archiving and records retrieval

Property Management – in stewardship of our SOMA headquarters and leased program sites:

  • Provide strong administrative management of the building and facilities. Maintain up-to-date building maintenance and preventive maintenance schedules and procedures, including routine building inspections, oversight of security systems, plumbing and electrical systems, annual elevator, fire alarm system inspections and maintenance of mechanical logs for compliance, reporting, safety and quality assurance.
  • Plan, budget and schedule facility modifications and capital improvements. Maintain compliance with government health and safety standards and relevant capital grants, including competitive bidding processes, and government grant compliance processes
  • Work with municipal departments related to building permits and certifications

Technology/Telecommunications

  • Work with IT consultants and service providers to maintain technology and telephony hardware and software for staff and clients
  • Liaise between tech consultants, staff and tenants for intake and smooth technology and telephony systems.
  • Troubleshoot basic IT functions; software/hardware.

Tenant Relations – Support our 70+ commercial office tenants, parking tenants and short-term rentals.

  • Manage tenancy relations and services, including leases, move-in, move-out, building policies, security, tenant payments and accounts, etc.
  • Manage short-term rental program for leasing of conference rooms, office and classroom space to outside parties, through online marketing accounts.
  • Act as first response for tenants addressing building and operations issues, and tenant services

Safety and Security

  • Ensure implementation of policies and procedures to maintain workplace health and safety standards
  • Work with vendors to manage security at all Renaissance sites (security cameras, building entry systems, alarm systems, etc.), train staff and tenants, and field calls from security vendors
  • Manage health and safety procedures, implementation, communication and execution, including fire alarm systems, fire and earthquake drills, emergency evacuation procedures and policies

Qualifications

  • Minimum of ten years demonstrated experience in the elements of property management and maintenance such as HVAC, elevator, electrical systems, operations, technology/telephony, management and administration. Track record working with sophisticated building systems, trades people and building vendors.
  • Strong written and oral communication, consensus-building, negotiation and facilitation skills; ability and interest in incorporating program staff needs and budget parameters to optimize Renaissance’s facilities.
  • Highly-organized self-starter with project management mindset and excellent follow-up skills and experience in PM software, ticketing systems.
  • Minimum of five years demonstrated experience supervising and training entry and mid-level employees.
  • Ability to work with financial reports, perform budgeting, manage aging tenant payments, and forecast capital expenditures.
  • Experience in non-profit settings; exposure to capital grant solicitation and grant funds management.
  • Passion for entrepreneurship and economic development a plus; comfort working with the full diversity of Renaissance’s clients and tenants and a passion for delivering top-level customer service.
  • Valid California Drivers’ License and ability to work from each Renaissance site around the Bay Area at least once per month.

Salary and Benefits: This full-time, exempt position includes a competitive salary based on experience with benefits that include medical and dental insurance, 401K, paid time off, holidays and a great group of colleagues.

Application Process: To apply, please send cover letter and resume to Lisa Kirvin, Renaissance Entrepreneurship Center, 275 Fifth Street, San Francisco, CA 94103, jobs@rencenter.org. Please note “Operations and Facilities Manager” in the email subject line. No telephone calls please.

Renaissance Entrepreneurship Center (Renaissance, www.rencenter.org) is a not-for-profit social impact organization working at the intersection of social, racial and economic justice. Our work demonstrates that through small business ownership, individuals who face systemic barriers to economic opportunity due to gender, sexual orientation, race, income level, immigration status, or former incarceration can achieve economic mobility, create better futures for themselves and their families, and play pivotal roles in building local economic prosperity. Renaissance owns and/or manages over 47,000 square feet of commercial real estate that hosts over 70 thriving small businesses and community-serving organizations.